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Scams that use the Microsoft name fraudulently.
Cybercriminals have been using Microsoft's name to scam people, thinking they will trick people into giving them money or access to their computer and/or personal information. Fake Microsoft Emails have been used but the most prolific scam that Australians have experienced in recent months is the telephone scam.
‣ The caller claims to be "Microsoft Tech Support" and says "we have detected a problem in your computer."
‣ The caller claims " I am from Microsoft and we require your credit card information to validate your copy of Windows"
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Email Scam.
The email scam is a little different, while the email looks authentic it is not. The unsolicited email will claim something like -
‣ "Microsoft" sends you this unsolicited email messages with attached security updates.
Be informed that Microsoft do not send unsolicited email, they only email people subscribed to their services. More importantly Microsoft does not send system updates via email, your operating system, be it Windows 98, XP, Millennium, 2000, Vista or Windows 7, is designed to update automatically and does not require you to receive any updates via email. Alas criminal have exploited the Microsoft subscriber network and scammed a few people, convincing them to go to unofficial websites that look like the real thing, to download spyware or other malicious software. Others include a file attachment that contains a virus. Delete the message and most definitely do not open any attachments it has.
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‣ Microsoft does not send unsolicited emails or make unsolicited telephone calls to fix your computer, or to access your computer, nor to ask for personal or financial information.
‣ If you do receive one of these phone calls claiming to be from Microsoft and that you have a problem with your computer, asking if your are logged on, simply hang up the phone.
‣ If you receive an an unsolicited email claiming to be from Microsoft simply delete it and most definitely do not open any attachments it may have.
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Telephone scam.
Microsoft does not make unsolicited phone calls to help you fix your computer
In this scam the caller claim to be from Microsoft Tech Support offering to help solve your computer problems. Once the scammers have gained your trust, they ask you to log onto your computer and guide you through a series of steps that will give them access to your computer over the Internet. If you allow them they can damage your computer with malicious software including viruses and spyware as well as get access to your personal and financial information or even steal your identity.
Microsoft do not, never have and never will, make unsolicited phone calls. If you receive a call from someone claiming to be from Microsoft Tech Support, or Microsoft, simply hang up.
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‣ Microsoft does not request credit card information to validate your copy of Windows.
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